1. Introduction

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Mutts & Mischief Holistic Education & Behaviour Services (“we”, “us”, “our”) is committed to protecting your privacy and handling your data with care, transparency, and respect.

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This policy explains how we collect, use, and protect personal information when you use our website, memberships, and digital services.

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2. Information We Collect

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We may collect the following information:

• Name

• Email address

• Account and login details

• Membership or purchase information

• Communications you send to us

• Technical data such as IP address, browser type, and device information

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We do not knowingly collect personal data from children without parental or guardian involvement.

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3. How We Use Your Information

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We use your information to:

• Provide access to memberships and digital products

• Manage subscriptions and purchases

• Communicate with you about your account or services

• Respond to enquiries or support requests

• Improve our services and website

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We only use your data where there is a lawful basis to do so.

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4. Children’s Data (Little Trainers League)

Little Trainers League is designed for children with adult supervision.

• Purchases and accounts must be created by a parent or guardian

• We do not knowingly collect personal data directly from children

• Any communications or data are managed via the adult account holder

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5. Data Sharing

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We do not sell or rent your data.

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We may share data only with trusted third parties necessary to run our services, such as:

• Website hosting and membership platforms (e.g. Wix)

• Payment processors

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These providers are required to handle data securely and lawfully.

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6. Data Storage & Security

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We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse.

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However, no online system can be guaranteed to be completely secure.

 

7. Your Rights

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Under UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

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8. Cookies

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Our website may use cookies to improve functionality and user experience.

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You can manage cookie preferences through your browser settings.

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9. Contact

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If you have any questions about this Privacy Policy or your data, please contact us via the website.